Artificial Intelligence turning cost centres into cash cows
Enable complete support for your agents towards faster, more accurate customer resolutions
All incoming messages are labelled with tags, disposition, relevant metadata, CRM based case details to provide complete context and reduce AHT.
Set agent specialisations ad see all incoming messages make their way to the best agent adept to handle it based on rules set by you and supported by our machine intelligence.
Agents see and send responses in the language they support and are conversant in. Our team of linguists supports 70+ languages out-of-the-box.
HYBRID (HUMAN + AI)
When a new message comes in via any channel, ORI suggests the best answers to the agents and automates those that fall above a certain confidence level. This ensures that a similar case will be handled by the bot, next time onwards.
Monitor agent performance and efficacy for informed decision making on SLAs, KPIs and case routing.
Your agents can respond over text and voice across the web, app, social, emails and IOT.
Built For You
Significant reduction in TCO with better AHT through bot support, making agents 2-3 times more productive.
CLOUD / ON PREMISE
Complete choice and flexibility of deployment without any compromise on experience.
Comprehensive dashboard for real-time monitoring and course correction.
Full feature dashboards for insight generation, SLA & KPI monitoring, behaviour modelling and active segmentation.
Our engineering team is at the cutting edge of technological innovation. Access analytics and expertise built for reliable deployments in a bank-grade secure and compliant environment.
Upto 80% improvement in CSAT through quick, timely and relevant responses to customers.