The ORI AI traverses the entire email to find the right intent. All incoming emails are labelled with tags, disposition, relevant metadata and CRM based case details.
Instantly replies to an incoming email with the exact response and guidance instead of sending out a standardized response
The ORI AI classifies spammers and automatically flags them to declutter your inbox
Our system works in sync with your agents, flagging off the emails it couldn't respond to. Thus increasing agent productivity and bringing down AHT and cost-t0-serve
Monitor agent performance and efficacy for informed decision making on SLAs, KPIs and case routing.
Our system auto-detects the language and responds in the same language. Our team of linguists support 70+ languages out-of-the-box
Significant reduction in TCO with better AHT through bot support, making agents 2-3 times more productive.
Complete choice and flexibility of deployment without any compromise on experience.
Comprehensive dashboard for real-time monitoring and course correction.
Full feature dashboards for insight generation, SLA & KPI monitoring, behaviour modelling and active segmentation.
Our engineering team is at the cutting edge of technological innovation. Access analytics and expertise built for reliable deployments in a bank-grade secure and compliant environment.
Upto 80% improvement in CSAT through quick, timely and relevant responses to customers.