August 11, 2018
Nurture & Qualify Leads Faster, better conversion, routing of leads 24x7 with BOT + HUMAN conversations
Support & Retain Transactional, system integrated support across the product & service lifecycle.
Onboard & Engage Complete cross-channel marketing suite, deep-dive targeting and funnel recovery
Improve self-care resolution bringing down call centre + email volumes, allowing human agents to focus on more critical business aspects
Instant automated responses for complex customer queries across the product/service lifecycle, pre-sale, during sale and post-sale.
Better engagement with customers using the ORI proprietary service recovery and campaign triggers. Proactive support for customers, tailored to each individual.
Increase in revenue generated/cost saved per agent via automation + agent side bots.
Cheaper than traditional interaction mediums of calls + emails.
The time it takes for ORI AI to respond to customer queries.
We ensure a consistently excellent experience employing an AI + Human assistance based Hybrid bot technology.
Multilingual, omnichannel chatbots have a sharp focus on natural conversations with innovative methods used for training.
Ori is working with leading universities in filing patents for building global first algorithms in consumer AI application
A customer emailing your business will get an immediate automated reply with the resolution after ingesting and understanding the customer’s query.
Automated bucketing it into a functional head create a scope for further follow-ups via chat.
Chatbots that support your contact centre agents by giving them a list of possible resolutions to a customer query.
Agents can choose or send on of their own messages while the chatbot engine constantly learns from these interactions.
Menu driven IVR’s are out. We’re in an era where mobile phones are dominant and keypads are not easily accessible when on a call, a phone bot provide an intuitive, simple, and convenient method for customers to convey their requests.
This solution provides an intelligent and natural self-service experience that can be repurposed across all customer channels be it inbound or outbound.
Our repurposed bots exist across all customer touchpoints. We have a sharp focus on understanding the pulse of the customer and creating unparalleled convenience.
Support for over 70 global and regional languages. Built with localised customer centricity and complete inclusion in mind. Our team of linguists capture the finer nuances and dialects to make our bots real.
We’re omnichannel, not multichannel. Our platform lets users see their context and histories even as the switch between interfaces from one channel to another. We are creating a smooth, seamless transitional experience in a world where consumption patterns are fragmented.
We not only protect data in transit using 256bit AES with 2048 RSA encryption but make sure that all data at rest is secure via advanced encryption of data on the device.
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