3) Interactive offers:
Engage users conversationally by offering relevant discounts via Whatsapp.
Trigger them from MoEngage and build follow-up automation based on offer redemption status, response feedback (eg this offer is not appropriate, I want an offer on shoes not on bags etc)
Impact: 5X better conversions during the White Friday campaign for a high street Middle East retailer.
4) Post-purchase Customer Value Management
Personalize product replenishment notifications and relevant up-sell and cross-sell suggestions via 2-way conversations on Whatsapp.
Enable deeper ongoing communication by using deep conversational insights.
Impact: A D2C fashion brand saw a 27% increase in sales through relevant up-sell and cross sell recommendations.
This partnership further strengthens the conversion and customer communications capability of the MoEngage platform and adds an additional layer of intelligent conversational insights - that brands can use to understand their customers better.
With an enriched customer profile - brands can now enable context rich 2-way interactive campaigns from MoEngage on Whatsapp and other communication channels such as (In-App, Messenger, WeChat etc).
How does the integration work?
The two solutions are now integrated at the platform level.
This means if you are a MoEngage customer you can set up and use Convert by ORI to supercharge your customer communications on Whatsapp.
It’s a simple 2 step DIY set-up that takes less than 24 hours to make live.
You can talk to your MoEngage Customer success representative or write to contactus@oriserve.com to initiate this.
